FREQUENTLY ASKED QUESTIONS
Devices are thoroughly inspected and receive a grade based on cosmetic condition and functionality.
Grading scales are specific to each device category:
Smartphones and Tablets Grades
Apple Products (AirPods, AirPod Pros, HomePods, Apple TVs, and Apple Pencils) Grades
Here is a full breakdown of our stock grades
See FUNCTIONAL TESTING to learn what tests we run to determine our grades.
All devices have the OEM locks disabled and have been data cleared.
Like New, Fully Functional Devices
Like-new devices from Buyer’s Remorse programs are typically returned by consumers within 14 days of purchase.
Light Wear and Tear, Fully Functional Devices
Devices have passed all functional tests performed and may exhibit some minor cosmetic blemishes.
Light Wear and Tear, Partially Functional Devices
Devices are functional but did not pass all functional tests and may exhibit some minor cosmetic blemishes.
More Aggressive Wear and Tear, Fully Functional
Devices have passed all functional tests performed. They will exhibit more noticeable cosmetic blemishes.
More Aggressive Wear and Tear, Partially Functional
The devices are functional but did not pass all functional tests. They will exhibit more noticeable cosmetic blemishes.
Heavily Damaged Cosmetics, Only Key Functions Tested
Devices may exhibit damage on all surfaces and major screen issues. Only key functions tested.